Privacy Policy

Coachable ("we," "us," "our," or the "Company") is a professional highlight reel video editing service for student athletes seeking college recruitment. We operate the website iamcoachable.com (the "Site") and related services (collectively, the "Services"). We are based in Tulsa, Oklahoma, United States.

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit our Site, submit forms, upload video content, or otherwise engage with our Services. Because our Services are designed for student athletes, some of whom may be under the age of 18, we take particular care to comply with all applicable privacy laws, including the Children's Online Privacy Protection Act (COPPA), the California Consumer Privacy Act (CCPA), the Oklahoma Computer Crimes Act, and other state and federal privacy regulations.

By using our Site or Services, you acknowledge that you have read and understood this Privacy Policy. If you are under 18, please have a parent or legal guardian review this Privacy Policy with you before using our Services.

1. Information We Collect

We collect information in several ways when you interact with our Site and Services. The types of information we collect fall into the following categories:

1.1 Personal Information You Provide Directly

Questionnaire / Booking Form

When you request our video editing services, we collect the following information through our questionnaire and booking form:

• Full name (first and last name of the student athlete)
• Email address
• Phone number
• Parent or guardian name, email address, and phone number (required when the athlete is under 18)
• Sport(s) played
• School name (current high school or institution)
• Graduation year (which may be used to infer the approximate age of the student athlete)
• Position(s) played (if provided)
• GPA (if provided)
• Jersey number (if provided)
• Height and weight (if provided)
• Athletic achievements (awards, honors, stats, and other accomplishments you choose to share)
• Social media and recruiting profile links (Instagram, Twitter/X, TikTok, YouTube, Hudl, MaxPreps, and other URLs you provide)
• Editing style preferences (your selected preferences for how your highlight reel should be produced)
• Special requests (any additional notes or instructions you provide)
• Consent choices (your confirmation that you are at least 18 or the athlete's parent/legal guardian, your agreement to project-related communications, and whether you opt in to promotional emails and/or text messages; for athletes under 18, the parent/guardian's consent to participate and authorization for us to process the athlete's photos and video)
• Video and media file uploads (game footage, practice clips, photos, and related athletic content)

Referral Form

When you refer another student athlete to our Services, we collect:

• Referrer's name (the person making the referral)
• Referrer's email address
• Referrer's phone number
• Referred athlete's name
• Referred athlete's phone number

If you submit a referral, you represent and warrant that you have obtained the referred individual's consent to share their personal information with us, or that you are the parent or legal guardian of the referred individual.

General Contact Information

When you email us, call us, or otherwise communicate with us, we may collect your name, email address, phone number, and the content of your communications.

1.2 Video Content and Media Files

As a core part of our Services, athletes (or their parents/guardians) upload video footage of athletic performances, games, practices, and related activities. This video content may contain:

• Visual depictions of the student athlete and other individuals (teammates, opponents, coaches, spectators)
• Audio recordings (crowd noise, commentary, conversations)
• Location-identifying information (school names, facility signage, uniforms, jerseys with names/numbers)
• Metadata embedded in video files (date, time, device information, GPS coordinates if enabled on the recording device)

1.3 Information Collected Automatically

We keep automatic data collection to a minimum. Our Site does not use Google Analytics or any other third-party web analytics service, advertising or tracking cookies, tracking pixels, web beacons, heatmaps, or session-replay tools.

• Browser local storage: Our Site stores a small amount of data in your own browser for two functional reasons only: to remember that you have dismissed a pop-up, and to save your in-progress application form on your device so you can return and finish it later. This information stays on your device and is not transmitted to us unless and until you submit the form. You can clear it at any time through your browser's "clear site data" or history settings.
• Standard hosting logs: Like most websites, our hosting provider automatically records basic technical request data (such as IP address, browser type, and the time of your request) for security, fraud prevention, and reliability. We do not use this data to build advertising profiles or track you across other websites.

1.4 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you interact with us on social media (Instagram, TikTok, Twitter/X, YouTube), we may receive your public profile information, username, and any content you share with or about us
• Referral Partners: Coaches, organizations, or influencers who refer athletes to our Services may provide us with basic contact information
• Payment Processor (Square): When you pay by card through Square, Square may share transaction confirmation data with us (such as the amount, date, and a truncated card reference). We do not receive or store your full card number.

1.5 Sensitive Information and Biometric Data

We do not intentionally collect sensitive personal information such as Social Security numbers, financial account numbers, health or medical information, racial or ethnic origin, political opinions, religious beliefs, or biometric data. However, video footage uploaded by users may incidentally contain visual information from which certain characteristics could be inferred. We do not process video content for the purpose of extracting or profiling such characteristics.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

• To process your booking request and communicate with you about your highlight reel project
• To edit and produce professional highlight reel videos based on your uploaded footage
• To deliver completed highlight reels and related deliverables (social media cuts, brand packages)
• To facilitate coach outreach services when included in your package
• To manage your account and project timeline

2.2 Communication

• To respond to your inquiries, requests, and customer support needs
• To send you project updates, status notifications, and delivery confirmations
• To follow up on referral submissions
• To send you transactional messages related to your orders (e.g., booking confirmations, payment receipts)

2.3 Marketing and Promotional Purposes

• To send you marketing communications about new services, special offers, promotions, and events (with your consent where required by law)
• To personalize your experience on our Site based on your interests and preferences
• To feature completed highlight reels on our website, social media channels, or marketing materials (only with your express permission)

2.4 Service Improvement

• To monitor and improve the quality and performance of our Services and website
• To make improvements based on direct customer feedback and our own internal review (we do not use third-party web analytics or visitor-tracking tools)
• To maintain the security and reliability of our Site

2.5 Legal and Safety

• To comply with applicable laws, regulations, legal processes, or governmental requests
• To enforce our applicable agreements and policies
• To protect the rights, property, or safety of Coachable, our users, or the public
• To detect, prevent, or address fraud, security vulnerabilities, or technical issues
• To establish, exercise, or defend legal claims

2.6 Referral Program

• To contact referred athletes and inform them of our Services on behalf of the referrer
• To track referral program participation and administer any referral rewards or credits

2.7 Editing Software and AI-Assisted Tools

• Video upscaling and resolution enhancement (for example, with Topaz AI)
• Audio noise reduction, enhancement, and mastering
• Color correction and grading
• Auto-clipping and scene detection
• Motion tracking for visual effects

These tools are used solely to produce your highlight reel and related deliverables, and are run primarily on our own equipment. We want to be explicitly clear about the following:

• No AI Training on Your Data: Your uploaded footage, images, audio, and personal information are never used to train, fine-tune, or improve any AI or machine learning model, whether ours or a third party's.
• No Generative AI Likenesses: We do not use AI to generate synthetic likenesses, deepfakes, or AI-generated representations of any athlete. Every highlight reel is built from authentic footage you provide.
• Human-Led Editing: AI features are only an assistive part of the process. A human editor makes the creative decisions and reviews every reel before delivery.
• Minor-Specific Protections: When we process footage of athletes under 18, we do not perform any biometric analysis, facial profiling, or behavioral modeling.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

3.1 Service Providers

We engage a small number of trusted third-party service providers who perform services on our behalf. The providers we currently use are:

• Dropbox and Google Drive: To receive the raw footage and photos you send us, to store project files, and to deliver your finished highlight reel back to you.
• Website Hosting (Netlify): To host and serve our website.
• Email (Google Workspace / Gmail): To send and receive project-related and account-related email.
• Payment (Square): To process card payments and issue invoices. Square handles your card details directly; we do not receive or store your full card number.

These providers are permitted to use your personal information only to provide their service to us, and are subject to their own privacy and security commitments. We do not use third-party web analytics services or a customer-relationship-management (CRM) platform.

3.2 College Coaches and Athletic Programs

If you purchase a coach outreach package, we may share your highlight reel, name, sport, school, graduation year, and other athletic information you have provided with college coaches and athletic programs at your direction. This sharing is performed solely at your request and in furtherance of your recruitment goals.

3.3 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so, such as when you authorize us to feature your highlight reel on our social media channels or website.

3.4 Legal Obligations and Protection

We may disclose your information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, regulation, subpoena, court order, or other governmental request
• Protect and defend the rights or property of Coachable
• Prevent or investigate possible wrongdoing in connection with the Services
• Protect the personal safety of users of the Services or the public
• Protect against legal liability

3.5 Business Transfers

In the event that Coachable is involved in a merger, acquisition, reorganization, bankruptcy, dissolution, sale of assets, or similar transaction, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or use of your personal information, as well as any choices you may have regarding your personal information.

3.6 No Sale of Data

We do not sell your personal information, and we do not share it with third parties for their own marketing or advertising purposes.

4. Data Retention

We retain your personal information for as long as is reasonably necessary to fulfill the purposes for which it was collected, to provide our Services, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Specific retention periods include:

• Raw Video Footage and Photos: The raw footage and photos you send us are kept for the duration of your project and for approximately ninety (90) days after we deliver your finished reel (so we can handle revisions and re-shares), after which they are removed from our Dropbox and Google Drive. You may ask us to delete them sooner.
• Finished Highlight Reels: We keep your completed reel for a limited period after delivery for revisions and re-delivery, and, only with your permission, for portfolio and promotional use. You may ask us to remove it at any time.
• Account, Contact, and Order Records: We retain your name, contact details, and basic order records for the duration of our business relationship and afterward only as long as needed for our legitimate business purposes and to meet legal, tax, and accounting obligations.
• Referral Information: Referral data is retained for up to one (1) year from the date of submission, or until the referred individual becomes a customer, whichever occurs first.
• Communication Preferences: If you opt out of promotional emails or texts, we keep a record of that choice so we can honor it.

When personal information is no longer needed for any of the above purposes, we will securely delete or anonymize it. You may request deletion of your personal information at any time by contacting us (see Section 14).

5. Data Security

We take the security of your personal information seriously and implement a combination of administrative, technical, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction. These measures include, but are not limited to:

• Encryption: Data transmitted between your browser and our Site is encrypted using industry-standard TLS/SSL encryption protocols.
• Secure Storage: Video files and photos are stored in access-controlled cloud storage provided by reputable services (Dropbox and Google Drive), and shared only through access-controlled links.
• Access Controls: Access to personal information is restricted to authorized personnel who require such access to perform their job functions, and all such personnel are subject to confidentiality obligations.
• Regular Security Assessments: We periodically review and update our security practices to address new threats and vulnerabilities.
• Secure File Transfer: Video uploads and deliveries are facilitated through secure, access-controlled transfer methods.
• Incident Response: We maintain an incident response plan to promptly address any suspected or actual data breach.

6. Children's Privacy (COPPA Compliance)

6.1 Users Under 13 Years of Age

Our Services are not directed at, and we do not knowingly collect personal information from, children under the age of 13. We do not knowingly solicit data from, or market to, children under 13.

If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will take immediate steps to delete that information from our servers. If you are a parent or guardian and you believe your child under 13 has provided us with personal information without your consent, please contact us immediately at info@iamcoachable.com or call 888-757-6322.

6.2 Users Between 13 and 17 Years of Age

Many of our users are student athletes between the ages of 13 and 17. We recognize the importance of protecting the privacy of these minors and have implemented the following safeguards:

• Parental/Guardian Involvement: We strongly encourage all users under 18 to involve a parent or legal guardian in the booking process. For users under 16, we require verifiable parental or guardian consent before processing their personal information or video content.
• Limited Data Collection: We collect only the minimum amount of personal information necessary to deliver our Services (name, contact information, school, sport, graduation year).
• No Behavioral Advertising to Minors: We do not use personal information collected from users we know to be under 18 for targeted behavioral advertising purposes.
• No Sale of Minors' Data: We never sell the personal information of users under 18 to any third party for any purpose.
• Controlled Sharing: We do not share the personal information of minors with third parties except as strictly necessary to deliver the Services they (or their parent/guardian) have requested, or as required by law.
• Video Content Protections: Video content uploaded by or on behalf of minors is treated with heightened security measures. We will not publicly share or use a minor's highlight reel for marketing purposes without express written consent from the athlete's parent or legal guardian.

6.3 Parental Rights

Parents and legal guardians of minors under 18 have the following rights regarding their child's personal information:

• Right to Review: You may request to review all personal information we have collected about your child.
• Right to Deletion: You may request that we delete all personal information and video content associated with your child.
• Right to Refuse Further Collection: You may instruct us to stop collecting any additional personal information from your child and to cease using any information we have already collected.
• Right to Consent: You have the right to provide or withdraw consent for the collection, use, and disclosure of your child's personal information at any time.

To exercise any of these rights, please contact us at info@iamcoachable.com or call 888-757-6322. We will verify your identity as the child's parent or legal guardian before processing your request.

6.4 Oklahoma Student Privacy

As a business based in Oklahoma, we are mindful of Oklahoma state laws regarding student privacy and data protection. While our Services are consumer-facing and we receive information directly from student athletes and their families (rather than from educational institutions), we are committed to handling student data responsibly. We do not use student data for any purpose other than providing the Services requested by the student or their parent/guardian, and we do not create profiles of students for purposes unrelated to our Services.

7. Your Rights and Choices

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. We are committed to honoring your privacy rights regardless of where you reside, to the extent reasonably practicable.

7.1 General Rights

Subject to applicable law and certain exceptions, you may have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct or update inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions (e.g., information necessary for legal compliance, completing a transaction, or exercising free speech).
• Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Opt-Out of Sale or Sharing: We do not sell your personal information. If this practice ever changes, you will have the right to opt out of the sale of your personal information.
• Non-Discrimination: You will not be discriminated against for exercising your privacy rights. We will not deny you goods or services, charge different prices, or provide a different quality of service for exercising your rights.

7.2 How to Exercise Your Rights

To exercise any of these rights, you may contact us using one of the following methods:

• Email: info@iamcoachable.com with the subject line "Privacy Rights Request"
• Phone: 888-757-6322

We will verify your identity before processing any request. If you are submitting a request on behalf of a minor, we will verify your identity as their parent or legal guardian. We aim to respond to all verifiable requests within forty-five (45) days. If we need additional time, we will inform you of the reason and the expected timeframe (up to an additional forty-five days).

7.3 Authorized Agents

You may designate an authorized agent to submit a request on your behalf. If you use an authorized agent, we may require (a) proof of your written, signed authorization for the agent to act on your behalf, and (b) verification of your own identity directly with us.

7.4 Appeals

If we deny your privacy request, you may appeal the decision by contacting us at info@iamcoachable.com with the subject line "Privacy Request Appeal." We will respond to your appeal within the timeframe required by applicable law.

8. Cookies and Tracking Technologies

8.1 Browser Local Storage

Instead of cookies, our Site uses your browser's local storage for two functional purposes only:

• Remembering a dismissed pop-up: so we do not show you the same pop-up repeatedly.
• Saving your in-progress application: so that if you start our questionnaire and leave, you can return on the same device and browser and pick up where you left off.

This information is stored on your own device and stays there. It is not sent to us until you choose to submit the form. Because it is tied to a specific device and browser, it does not follow you to another device and is not used to identify or track you.

8.2 Managing This Data

You can view and clear this local storage at any time using your browser's settings (for example, "Clear browsing data," "Clear site data," or your history/privacy settings). Clearing it will simply reset the pop-up and remove any saved in-progress application on that device.

8.3 No Third-Party Analytics or Advertising

We do not use Google Analytics or any other third-party web analytics service, and we do not run advertising or retargeting trackers. Any performance or reliability data comes from our hosting provider's standard server logs, as described in Section 1.3, and is not used to build a profile of you.

9. Third-Party Links

Our Site may contain links to third-party websites, platforms, or services that are not owned or controlled by Coachable. These may include, but are not limited to:

• Social media platforms (Instagram, TikTok, Twitter/X, YouTube)
• Payment processing services
• File sharing and video transfer platforms
• College athletic program websites
• Third-party review and testimonial platforms

This Privacy Policy does not apply to any third-party websites or services. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of every website you visit before providing any personal information. Clicking on a third-party link or navigating away from our Site is at your own risk.

10. Video Content and Intellectual Property

10.1 Ownership of Uploaded Content

You retain full ownership of the raw video footage and media files you upload to our platform. By uploading content, you grant Coachable a limited, non-exclusive, royalty-free license to access, store, copy, modify, edit, and process the video content solely for the purpose of providing our Services (i.e., creating your highlight reel and related deliverables). This license terminates upon completion and delivery of your project and the expiration of any applicable retention period described in Section 4.

10.2 Coachable's Creative Work

The edited highlight reel videos, social media cuts, and other creative deliverables produced by Coachable constitute original creative works. Upon full payment for Services, we grant you a perpetual, non-exclusive, royalty-free license to use, reproduce, distribute, and publicly display the completed deliverables for your personal, non-commercial recruitment purposes.

Coachable retains the right to use completed highlight reels for portfolio, marketing, and promotional purposes (on our website, social media channels, and marketing materials) unless you explicitly opt out. For users under 18, we require written consent from a parent or legal guardian before using their highlight reel for any marketing or portfolio purpose.

10.3 Third-Party Content in Videos

Uploaded video footage may contain images or likenesses of third parties (e.g., teammates, opponents, coaches, spectators). By uploading this content, you represent and warrant that you have the necessary rights, permissions, or legal basis to share this footage with us for editing purposes. Coachable is not responsible for obtaining third-party releases or permissions for individuals appearing in your uploaded footage.

10.4 Music and Audio

Coachable may incorporate licensed music, sound effects, or audio tracks into your highlight reel. All music used in our edits is properly licensed for use in personal highlight reel videos. The license for such music is subject to the terms of our music licensing agreements and may have restrictions on certain types of distribution or commercial use.

10.5 DMCA and Copyright Complaints

If you believe that any content on our Site or in our Services infringes upon your copyright, please contact us at info@iamcoachable.com with the following information:

• A description of the copyrighted work that you claim has been infringed
• A description of where the allegedly infringing material is located on our Site
• Your name, address, telephone number, and email address
• A statement that you have a good-faith belief that the disputed use is not authorized
• A statement, made under penalty of perjury, that the information in your complaint is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf
• Your electronic or physical signature

11. Marketing Communications

11.1 Types of Marketing Communications

With your consent (where required by law), we may send you marketing communications via email, SMS/text message, or other channels about:

• New services, packages, and pricing updates
• Special promotions, discounts, and seasonal offers
• Tips and resources for the college recruitment process
• Testimonials, success stories, and case studies (with permission)
• Company news and updates

11.2 Opting Out

You may opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link at the bottom of any marketing email
• Replying "STOP" to any marketing text message
• Contacting us at info@iamcoachable.com or calling 888-757-6322

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages (e.g., booking confirmations, project updates, delivery notifications) that are necessary to provide our Services.

11.3 Marketing to Minors

We do not send direct marketing communications to users we know to be under the age of 16 without the consent of their parent or legal guardian. For users between 16 and 17, we limit marketing to service-related information and recruitment resources.

12. International Data Transfers

Coachable is based in Tulsa, Oklahoma, United States. If you access our Site or Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and central databases are located.

The data protection and privacy laws of the United States may differ from those in your jurisdiction. By using our Services, you consent to the transfer of your information to the United States and acknowledge that your information will be subject to U.S. laws.

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdiction with data transfer restrictions, we will take appropriate steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy. These steps may include implementing Standard Contractual Clauses (SCCs) approved by the European Commission or relying on other legally recognized transfer mechanisms.

We do not specifically target individuals in the European Union or other international jurisdictions. However, if you are subject to the General Data Protection Regulation (GDPR) or similar international privacy laws, you may have additional rights regarding your personal data. Please contact us at info@iamcoachable.com for more information about how we handle international data requests.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Effective Date" and "Last Updated" dates at the top of this Privacy Policy
• Post the revised Privacy Policy on this page
• If the changes are material or significantly affect how we handle personal information, provide a more prominent notice (such as a banner on our Site or an email notification to registered users)

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Site or Services after the posting of changes constitutes your acceptance of those changes, unless otherwise required by applicable law. If you do not agree to the revised Privacy Policy, you should discontinue your use of our Services.

For material changes that affect how we process the personal information of minors, we will seek renewed consent from parents or legal guardians as required by COPPA and other applicable laws.

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, our data practices, or if you wish to exercise any of your privacy rights, please contact us using the information below:

When contacting us regarding a privacy matter, please include sufficient information to allow us to identify you and respond to your request, including:

• Your full name and contact information
• A description of your request or concern
• If submitting a request on behalf of a minor, proof of your status as their parent or legal guardian
• Any relevant account or booking information to help us locate your records

We strive to respond to all inquiries within forty-five (45) calendar days. If additional time is needed, we will notify you of the delay and the reason for it.

14.1 Accessibility

Coachable is committed to ensuring that this Privacy Policy is accessible to all individuals, including those with disabilities. If you have a disability and require this Privacy Policy in an alternative format (such as large print, audio, or a screen-reader-compatible document), or if you experience any difficulty accessing the information contained in this policy, please contact us at info@iamcoachable.com or call 888-757-6322, and we will make reasonable accommodations to provide the information in a format that meets your needs.

15. California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, "CCPA"), provides you with specific rights regarding your personal information. This section describes your CCPA rights and explains how to exercise them.

15.1 Categories of Personal Information Collected

In the preceding twelve (12) months, we have collected the following categories of personal information (as defined by the CCPA):

• Identifiers: Name, email address, phone number, IP address, and similar identifiers
• Personal Information under Cal. Civ. Code §1798.80(e): Name, telephone number, education (school name), and related information you provide
• Protected Classification Characteristics: Age (inferred from graduation year), which may be used to determine eligibility and appropriate privacy protections
• Commercial Information: Records of services purchased, obtained, or considered, transaction histories
• Internet or Electronic Network Activity: Basic technical request data recorded in our hosting provider's server logs (such as IP address and browser type). We do not collect your browsing or search history and do not track you across other sites.
• Audio, Electronic, Visual, or Similar Information: Video and audio content uploaded by users for highlight reel editing
• Education Information: School name and graduation year, voluntarily provided by the student athlete or their parent/guardian
• Inferences: Inferences drawn from the above information to create a profile reflecting preferences and characteristics (e.g., preferred sport, recruitment timeline)

15.2 Sources of Personal Information

We collect personal information from the following sources:

• Directly from you (through forms, uploads, and communications)
• Automatically, in a limited way (browser local storage on your device and standard hosting server logs, as described in Sections 1.3 and 8)
• From third parties (referral partners and, if you interact with us there, social media platforms)

15.3 Business or Commercial Purposes for Collection

We collect and use personal information for the business and commercial purposes described in Section 2 of this Privacy Policy.

15.4 Sale and Sharing of Personal Information

We do not sell your personal information as defined by the CCPA. We do not share your personal information for cross-context behavioral advertising as defined by the CPRA. We have not sold or shared (for cross-context behavioral advertising) the personal information of consumers in the preceding twelve (12) months.

15.5 Your CCPA Rights

As a California resident, you have the following rights:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the business or commercial purpose for collecting or selling the information, the categories of third parties with whom we share the information, and the specific pieces of personal information we have collected about you.
• Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions provided by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale/Sharing: Although we do not sell your personal information or share it for cross-context behavioral advertising, you have the right to opt out if this practice changes in the future.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information, if we collect any, to the uses necessary to provide the Services.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your CCPA rights.

15.6 Exercising Your CCPA Rights

You may submit a verifiable consumer request by:

• Emailing us at info@iamcoachable.com with the subject line "CCPA Request"
• Calling us at 888-757-6322

You may submit a request to know or a request to delete up to two (2) times within a twelve (12) month period. The verifiable consumer request must provide sufficient information for us to verify your identity or your authority to make the request, and must describe your request with sufficient detail for us to properly understand, evaluate, and respond.

15.7 California "Shine the Light" Law

Under California Civil Code Section 1798.83, California residents may request information regarding the disclosure of their personal information to third parties for direct marketing purposes. As stated in this Privacy Policy, we do not disclose your personal information to third parties for their direct marketing purposes. If you have questions about this practice, please contact us at info@iamcoachable.com.

15.8 Minors Under 16 in California

We do not sell the personal information of consumers we know to be under the age of 16. If we have actual knowledge that a consumer is between 13 and 16 years of age, we will not sell or share their personal information unless we have received affirmative authorization (opt-in consent) from the minor or, if under 13, from the minor's parent or guardian.

16. Do Not Track Signals

"Do Not Track" (DNT) is a privacy preference that users can set in their web browsers. When a user turns on DNT, the browser sends a signal to websites requesting that the user's browsing activity not be tracked.

Our Site does not track you across websites and does not use advertising cookies, tracking pixels, or third-party analytics, so there is effectively nothing for a DNT signal to limit. Regardless of whether your browser sends a DNT signal, we do not build advertising profiles or share your activity with cross-site advertising networks.

If a uniform technology standard for recognizing and implementing DNT signals is adopted in the future, and if our practices ever change to involve any form of tracking, we will revisit this section and update our practices accordingly.

California and other state laws may require us to disclose how we respond to DNT signals. This section serves as that disclosure.

17. SMS/Text Message Policy

17.1 Consent and TCPA Compliance

We comply with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state telemarketing laws. We distinguish between two categories of text message consent:

Transactional Messages

By providing your mobile phone number through our booking form, referral form, or other communications in connection with a service request, you consent to receive transactional SMS/text messages from Coachable. Transactional messages include booking confirmations, project updates, delivery notifications, and customer service responses. These messages are sent solely in connection with the Services you have requested and are not marketing communications. Your consent to receive transactional messages is not a condition of purchasing any service.

Promotional Messages

We will never send you promotional or marketing text messages unless you have provided express written consent through a clear, affirmative opt-in mechanism (such as an unchecked checkbox or a separate opt-in form). Promotional consent is entirely optional and is not required to use our Services or complete a purchase. You may withdraw your promotional text consent at any time without affecting your ability to receive transactional messages or use our Services.

17.2 Types of Messages

We may send you the following types of text messages:

• Transactional Messages: Booking confirmations, project updates, delivery notifications, appointment reminders
• Customer Service Messages: Responses to your inquiries, follow-up communications
• Promotional Messages: Special offers, discounts, and new service announcements (only if you have opted in to receive promotional texts)

17.3 Message Frequency

Message frequency varies depending on the nature of your interaction with us. Transactional messages are sent as needed based on your project status. Promotional messages, if opted in, are typically limited to no more than four (4) messages per month.

17.4 Opting Out

You may opt out of receiving text messages at any time by:

• Replying STOP to any text message you receive from us
• Contacting us at info@iamcoachable.com or calling 888-757-6322

After opting out, you will receive a one-time confirmation message confirming your unsubscription. You will not receive any further text messages from us unless you re-subscribe. Please note that opting out of text messages will not affect your receipt of email communications.

17.5 Costs

Message and data rates may apply depending on your mobile carrier and plan. Coachable is not responsible for any charges incurred by your mobile carrier for sending or receiving text messages.

17.6 How Texts Are Sent

Text messages are sent directly by a member of our team, not through an automated mass-texting or marketing platform. We do not use a third-party SMS service to send your number promotional blasts. Message delivery depends on your mobile carrier, and carriers are not liable for delayed or undelivered messages.

17.7 Privacy of Phone Numbers

We will not share your mobile phone number with third parties for their marketing purposes. Phone numbers collected for SMS purposes are used solely for the purposes described in this section and are subject to the same data protection practices described throughout this Privacy Policy.

18. Social Media

18.1 Our Social Media Presence

Coachable maintains a presence on several social media platforms, including Instagram, TikTok, Twitter/X, and YouTube. When you interact with us on these platforms (e.g., by following, liking, commenting, or messaging), the respective social media platform may collect information about your interaction in accordance with its own privacy policy.

18.2 Social Media Features on Our Site

Our Site may include social media features, such as share buttons or embedded content from social media platforms. These features may collect your IP address and the page you are visiting on our Site, and may set a cookie to enable the feature to function properly. These features are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing them.

18.3 Social Media Content

If you share content related to our Services on social media (e.g., sharing your highlight reel, tagging us, or using a branded hashtag), that content may be visible to the public and to us. We may collect and use this publicly available content for promotional purposes, including re-sharing, reposting, or featuring it on our website or social media channels. If you are under 18 and wish to have such content removed from our platforms, please contact us at info@iamcoachable.com.

18.4 Influencer and Ambassador Programs

If you participate in our influencer or ambassador program, we may collect additional personal information from you, including your social media handles, follower counts, content performance metrics, and payment information (for commission or compensation purposes). This information is used solely to manage the program and is subject to the terms of your influencer or ambassador agreement with us.

19. User Generated Content

19.1 Definition

"User Generated Content" (UGC) refers to any content that you voluntarily submit, post, upload, or otherwise make available through our Services or in connection with our brand. This includes, but is not limited to:

• Testimonials, reviews, and feedback
• Video footage uploaded for highlight reel production
• Comments, messages, and communications sent through our Site or social media
• Photos, images, or videos shared with us or posted publicly in connection with our brand
• Social media posts tagging or mentioning Coachable

19.2 Use of User Generated Content

By submitting UGC to us or making it publicly available in connection with our brand, you grant Coachable a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media or format for marketing, promotional, and business purposes.

19.3 Responsibility for UGC

You are solely responsible for any UGC you submit. You represent and warrant that:

• You own or have the necessary rights to submit the UGC
• The UGC does not infringe upon the intellectual property, privacy, publicity, or other rights of any third party
• The UGC does not contain any material that is defamatory, obscene, harmful, threatening, or otherwise objectionable
• The UGC complies with all applicable laws and regulations

19.4 Removal of UGC

We reserve the right to remove or refuse to publish any UGC at our sole discretion, for any reason, including but not limited to content that violates this Privacy Policy, our applicable agreements, or applicable law. If you would like your UGC removed from our Site or marketing materials, please contact us at info@iamcoachable.com, and we will make reasonable efforts to honor your request within a reasonable timeframe.

19.5 Privacy Considerations for UGC

Please be aware that any personal information included in UGC that you submit or post publicly may be viewable by others. We strongly advise against including sensitive personal information (such as home addresses, financial information, or identification numbers) in any UGC. We are not responsible for any personal information you choose to include in publicly shared UGC.

20. Oklahoma and Additional State Law Provisions

20.1 Oklahoma Computer Crimes Act

As a business headquartered in Tulsa, Oklahoma, Coachable complies with the Oklahoma Computer Crimes Act (21 O.S. §§ 1951-1959) and all other applicable Oklahoma state privacy and consumer protection laws. We do not engage in any unauthorized access, use, or disclosure of personal data in violation of Oklahoma law.

20.2 Oklahoma Data Breach Notification

In the event of a data breach affecting your personal information, we will comply with the Oklahoma Security Breach Notification Act (24 O.S. § 163) and notify affected individuals and the Oklahoma Attorney General as required by law. Notification will be made without unreasonable delay, consistent with any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

20.3 Student Data Protections

The personal information we collect is provided voluntarily by student athletes and/or their parents or guardians. We do not receive data directly from educational institutions or act as a "school official" under federal education privacy laws. Nonetheless, we treat all student-related information with heightened safeguards and do not use it for any purpose beyond providing the Services requested.

20.4 Other State Privacy Laws

We are committed to complying with all applicable state privacy laws, including but not limited to:

• Virginia Consumer Data Protection Act (VCDPA)
• Colorado Privacy Act (CPA)
• Connecticut Data Privacy Act (CTDPA)
• Utah Consumer Privacy Act (UCPA)
• Texas Data Privacy and Security Act (TDPSA)
• Oregon Consumer Privacy Act (OCPA)
• Montana Consumer Data Privacy Act (MCDPA)

Residents of these states may have additional rights under their respective privacy laws. If you reside in any of these states and wish to exercise your privacy rights, please contact us using the information provided in Section 14. We will process your request in accordance with the applicable state law.

21. Governing Law and Dispute Resolution

This Privacy Policy is governed by and construed in accordance with the laws of the State of Oklahoma, without regard to its conflict of law principles. Any disputes arising out of or related to this Privacy Policy or our data practices shall be resolved in the state or federal courts located in Tulsa County, Oklahoma, and you consent to the personal jurisdiction of such courts.

Before initiating any legal action, you agree to attempt to resolve any dispute informally by contacting us at info@iamcoachable.com. We will attempt to resolve the dispute informally within thirty (30) days of receiving your written notice.

This Privacy Policy was last updated on July 23, 2026.
If you have any questions, please contact us at info@iamcoachable.com or 888-757-6322.

This website was designed and developed by Pablo Cordova.